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Return & Exchange Policy

Return & Exchange Policy

Effective Date: June 2026

At ShopNXX, customer satisfaction is our priority. Since we specialize in selling carefully inspected pre-loved footwear, we encourage customers to read product descriptions, review all images, and verify sizing before placing an order.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • You receive the wrong product.
  • The product received is significantly different from the description or images.
  • The product arrives damaged during delivery.

Return and exchange requests must be submitted within 7 days of receiving your order, along with a clear unboxing video or photos showing the issue.

2. Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind after purchase.
  • Minor signs of wear clearly shown or described in the product listing.
  • Products damaged after delivery due to customer misuse.

3. Return & Exchange Conditions

To qualify for a return or exchange, the item must:

  • Be returned in the same condition in which it was received.
  • Not be cleaned, altered, or further damaged after delivery.
  • Include all accessories (if originally provided).
  • Be accompanied by an unboxing video or clear photos as proof of condition, for damage or mismatch claims.

4. Exchange Process

We offer exchanges in the following cases:

  • Wrong item delivered or product significantly different from its description — we will send a replacement (subject to availability) or issue a full refund.
  • Incorrect size selected by the customer — a size exchange may be requested within 7 days of delivery, subject to stock availability. Since most of our footwear is sold as unique, single-quantity pairs, size exchanges cannot always be guaranteed. Return shipping costs for customer-selected size exchanges are the customer's responsibility.

Once your exchange request is approved, a replacement will be dispatched within 3–5 business days, subject to courier schedules. If the requested size or item is no longer available, we will offer a full refund instead.

5. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued using the original payment method whenever possible, or via bank transfer/mobile wallet.
  • If an item is returned in a condition different from how it was delivered, a partial refund may be issued